Frequently asked questions
FAQ
1. How long does it take to process my order?
1. How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed. You’ll receive an email confirmation once your order has been shipped.
2. How long will it take to receive my order?
2. How long will it take to receive my order?
- Standard Shipping (U.S.): 7–15 business days
- Express Shipping (U.S.): 3–7 business days
Delivery times are estimates and may vary depending on the carrier or external factors such as customs or weather.
3. How do I track my order?
3. How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package directly on the carrier’s website or by contacting our support team at support@oeakofficial.com.
4. Can I cancel or change my order?
4. Can I cancel or change my order?
Cancellations are only accepted within 60 minutes after placing your order.
If you wish to make changes, please contact us immediately at support@oeakofficial.com.
5. What is your return policy?
5. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and with tags attached.
👉 Check our full Return & Refund Policy for details.
6. Which items are non-returnable?
6. Which items are non-returnable?
- Intimate apparel or customized products
- Clearance/final sale items
- Items with stains, odors, or signs of wear
7. How do refunds work?
7. How do refunds work?
Refunds are processed once we receive and inspect your returned item. Depending on your payment method:
- PayPal: 5–7 business days
- Credit Card: 5–7 business days
Please note: shipping costs are non-refundable.
8. Who pays for return shipping?
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
9. What payment methods do you accept?
9. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods shown at checkout.
10. My order shows delivered, but I didn’t receive it. What should I do?
10. My order shows delivered, but I didn’t receive it. What should I do?
If your package is marked as delivered but you haven’t received it:
- Check with neighbors or household members.
- Contact your local post office with the tracking number.
- If still unresolved, email us at support@oeakofficial.com with details.
11. Do you ship internationally?
11. Do you ship internationally?
Currently, OEAK Official primarily ships within the United States. If international shipping becomes available, additional fees and delivery times may apply.
12. How can I contact OEAK Official?
12. How can I contact OEAK Official?
📧 support@oeakofficial.com
🕒 Monday–Friday, 9am–5pm EST
We usually respond within 24–48 hours.